Returns & Refunds Policy

1. Return Requests

Return requests must be raised within 72 hours of receiving your order.
To facilitate the return process, please ensure an unboxing video is available.

2. Refund Process

Prepaid Orders: Refunds will be processed to the original payment method (Net Banking, Debit/Credit Card, UPI, etc.) within 7-10 business days.

COD (Cash On Delivery) Orders: Refunds will be issued as store credit or via a replacement. Refunds cannot be processed to any other payment method.

3. Refunds (Refund & Credit Note)

For orders with mixed payment (prepaid + COD), refunds will be processed for the prepaid portion, while store credit will be provided for the COD amount.

Store credit can be used for future purchases.

4. Replacement & Exchange

Replacement: Available for defective or damaged products, subject to stock availability.
Exchange: Currently unavailable. If you prefer a different size, color, or style, please return the item and place a new order using your store credit.

5. Return Pickup

Complimentary return pickup is available for all orders.
After processing the return request, a pickup will be attempted within 24 to 48 hours.

6. Self-Return Option

For pin codes where pickup service is unavailable, customers must self-ship the item to our warehouse.
Please email us with the courier and tracking details for further processing of your return.

For returns and refunds inquiries, please contact us at:

Email: care@nikpriyacreations.com
Phone: +91 8882344935
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
Payment Methods

Important Notes

Please ensure that all returned products are in their original condition, with tags and packaging intact. Refunds will only be processed to the original payment method used at the time of purchase.
For any issues or clarifications regarding returns, refunds, or shipping, please feel free to contact us via email or phone.